These are the most frequently asked questions we receive. If your question is not listed here, do not hesitate to contact us at email@example.com and we will answer you as within 48 hours.
DUE TO THE CURRENT COVID-19 OUTBREAK SHIPMENTS MAY INCURE SOME DELAYS. THESE ARE TO BE EXPECTED.
DO YOU SHIP WORLDWIDE ?
Yes. We send all our parcels using Poste Canada.
IF I'M HESITANT BETWEEN 2 SIZES, WHICH ONE SHOULD I CHOOSE?
We are all different and that's what makes us unique! Our size chart was made the best we could, but if you are hesitant between 2 sizes, we always recommend going one up and our bikinis run small. If you're unsure and would like our opinion, don't hesitate to contact us at firstname.lastname@example.org and we'll do our best to help you make the best decision.
WHAT IS YOUR EXCHANGE/RETURN POLICY?
If you are not satisfied with your item(s), we will be happy to exchange it or return it, in form of a store credit only. A return or exchange will only be accepted if the item(s) are in their original condition, unworn, unwashed and tags and sanitary sticker still on.
Contact us at email@example.com for all inquires about returns or exchange.
All items in sale are FINAL SALE. No exchange, no returns.
WHEN WILL I GET MY ORDER?
All orders in Quebec will take 2-5 business days. For the rest of Canada and all international orders, 5-10 business days.
I MADE A MISTAKE IN MY ORDER. CAN I CHANGE IT?
If you made a mistake in your order such as wrong size, or wrong address, contact us as soon as possible and we'll do our best to resolve your issue.
Contact us at firstname.lastname@example.org
WILL I HAVE TO PAY DUTIES ON MY PACKAGE?
Please note all international packages may be subject to duties and taxes. Your local customs authorities establish the limits for duty-free packages.
Salty will not be held liable for any fee, duties and taxes which may be applied to your order by customs in the country where delivery is made.
Please contact your local customs offices if you would like to seek more information regarding taxes and duties applicable in your own country.
ARE MY INFORMATIONS SAFE?
Your informations's safety is our priority. Our website is using a Shopify platform and Shopify is is certified according to the Level 1 PCI DSS standard. All stores are equipped with data encryption tools, protection of Shopify payment transfers, prevention of viruses at the servers, risk analysis tools as well as constant security monitoring.